Privacy
Paytec Holdings Limited (United Kingdom) and its global subsidiaries, jointly “Paytec”, commits to uphold the security and privacy of our client data. This Privacy Policy details our commitment to safeguarding our customers’ data and serves as our agreement with our customers and other parties about our data handling practices. This policy lists the types of data we collect, explains how we use and protect that data, and discloses our key procedures surrounding privacy. This privacy policy is a binding agreement between you and Paytec. By accessing any of our product or company websites (the “Sites”), you signify that you agree with the terms of this Privacy Policy. We may change this Privacy Policy from time to time by posting a new version here, and the new version will become effective immediately. The privacy of our customers and affiliates is important to us. Therefore, we do not sell or rent personally identifiable information and we do not spam, and our policies forbid use of our Services for spam.
Public Forums
Please remember that any information (including personal and business information) that you submit, post or otherwise reveal in a public forum (such as a bulletin board, blog or product user group or forum) is not subject to this Privacy Policy, as such information will be seen by third parties not related to us and may be used by them or us to contact you for any purpose.
Statement Regarding Children
Paytec products and services are not designed to appeal to children under the age of 13. As such, the Sites are not directed at children under the age of 13 nor do we knowingly collect or maintain information from children under the age of 13 on the Sites.
Job Seekers
We will use the personal information you submit and will retain the information submitted for the time required by applicable law or in accordance with our standard practice, whichever is longer. We will not release information submitted by online job seekers to third parties except to our recruitment service providers as necessary in connection with recruiting, employment, corporate governance, and legal or regulatory requirements. We require that our service providers keep your personal information confidential as well. In addition, to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate procedures to safeguard the information we collect.
Business Information Collection and Use By Paytec
We collect the Business Information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and Sites are doing so in their capacity as employees or companies, most Business Information we collect will be in that capacity (rather than information about you individually, such as your personal tastes, etc.). For these purposes, we have defined “Business Information” as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit the Sites, you may be asked to submit information such as email address, company name, address, phone number, and/or interests relating to potential business solutions. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information. In addition, we collect payment information when you order products, services, or support plans online. Our information collection and use practices are described in more detail below:
Product/Service Registration
You may be, or on behalf of your company, asked to complete registration/activation form(s) on the Sites or from within the products, with contact information for use by us in accordance with this policy. Registration or activation information may include the name of your company, contact information, product information, client ID, banking details, and other relevant information, required to become a client of Paytec.
Customer Profile
We also collect Business Information when you create a customer profile on some of the Sites, which is required in order to access certain areas of the Sites, purchase support plans and products, to log into the BankTech Platform and certain online support services, and to request information from us about our products and services. This information includes company name and contact information and other information about your company (for example, size, transaction volume, and number of employees), the products you may have licensed, and other non-BankTech products you may currently use. We use this information in accordance with this policy to identify you, process your requests, and administer your Paytec account.
Support
We offer certain limited online support services at the Sites. If you access online support on any of the Sites, you may be asked for information such as customer ID, product name, and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product. If you access online support services from a product, information about your network, operating system, customer ID, the product’s technical support information sheet, and other similar information will be automatically pre-populated for submission to our customer support representatives to assist them in answering your questions.
Newsletters and Offers
When you subscribe or sign up to receive newsletters published or offered via the Sites, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services.
Cookies
We also use Cookies to enhance the user experience, deliver personalised content, and collect information about the use of the Sites. “Cookies” are small computer files that we transfer to your computer’s hard drive. Cookies allow us to statistically monitor how many people are using the Sites and for what purposes, how often someone visits the Sites, and the length of their stay. This information helps us dynamically generate advertising and information specifically designed for your interests. We also use Cookies to prevent you from having to re-enter your identification and password information each time you visit our Sites. Cookies are not designed to retrieve personal or business data from your hard drive, your email, or any other personal information. Most browsers are initially set to accept Cookies, but users can change the setting to refuse Cookies or to be alerted when Cookies are being sent. Although refusal of Cookies will not interfere with the ability to interact with most of the Sites, you will need to accept Cookies in order to access information and use certain functions. For example, Cookies are required to be accepted for access to our web-based service products online. The Cookies are renewed each time a user logs on to one of the Sites that uses Cookies.
Product-Related Information Collection
We collect certain additional information in connection with your use of our services or desktop products with online features. For instance:
Account Set-Up and Access. Upon subscribing to our services, we collect Business Information which may include information such as customer ID, and your customer profile information, in order to identify you and authorise your access and use of the services and provide you with your relevant account information. Certain products provide you with the ability to access your account in order to obtain information such as your support plan status, service subscriptions, registrations, and order history.
Online Product/Account Application. Certain products and services are subject to an application and enrolment process, which may be completed on paper or online. Information requested may include government ID numbers, bank account details, and contact information. This information is used to process your enrolment request and, if approved, to set up and administer your account.
Web-based Services. In connection with certain of our web-based services we collect certain additional information, including IP address, browser, connection speed, domain, referring URL, and other environment-related information to enable us to provide a secure environment for the use of the services, to pre-populate forms, and calculate aggregate statistical information about the customers using these services.
Paytec Products & Services. In addition to the uses set forth above, we may use your Business Information to:
inform you of product upgrades and updates and subscription renewals;
inform you of tax, regulatory, and other compliance issues with your software product or service;
notify you of products and services that we think may be of interest to you;
offer you discounts or other promotions with respect to Paytec products and services that we think may interest you; and
contact you for survey purposes to determine how we can better service you or provide better products to meet your needs.
Other Paytec Company Products & Services. Your Business Information may be provided to one or more other Paytec Companies to enable them to market products and services to you. In that case, the use of your Business Information would be governed by that Paytec Company’s privacy policy.
Third-Party Products. We may also use your Business Information to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.
Disclosure of Your Business Information
From time to time, we may be required to release Business Information:
to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order;
to enforce or apply the terms of any of our service or license agreements; or
in special cases, such as protecting the rights, property, or safety of Paytec, our customers, or others.
We may also provide Business Information to government agencies and to our vendors, suppliers, authorised resellers, and other business, development, and industry partners (“Partners”) to enable them to:
provide us with products and services to better operate and maintain the Sites;
provide you with a product or service requested by you; or
enable them to market products or services to you.
We also may provide information about you that does not allow you to be identified to, or contacted by, third parties (“Aggregate Information”). For example, we might inform third parties regarding the number of users of the Sites and the activities they conduct while on the Sites. Depending on the circumstances, we may or may not charge for this Aggregate Information. We may also use this Aggregate Information as part of products or services that we provide to third parties and to improve our products, services, and the Sites.
Partner and Government Services
We may engage Partners to perform functions on our behalf, which may include assisting us in processing your Business Information. Certain Partners and government departments may collect Business Information (such as business name, address, email address, and customer ID) directly from you and use of that information and other information provided by you to third parties is not governed by this policy even though those Partners and government agencies may share such information with us.
Services and Product Data
Business Information collected by us as set forth above does not include your company’s data entered in the course of operating our products (“Product Data”) or data provided by you while using our services (“Services Data”). We will not access your Product Data or Services Data except in the following limited circumstances:
to provide you with technical support, solely at your request and with your permission;
on a limited-access basis to install updates or hot-fixes, troubleshooting, or restore data from backups at your request;
where the inherent purpose of the product or service requires us to provide the Product Data or Services Data to a third party on your behalf (for example where we makes tax filings on your behalf or initiate bank transfers on your behalf) and,
unless you opt-out, to utilise Aggregate Information derived from Product Data and Services Data to help us improve our products and services and in developing additional offerings.
We will not provide your Product Data or Services Data to any third party or permit any third party to access your Product Data or Services Data, except by your permission or to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order. In addition, if at any time you decide to discontinue your use of the applicable service, your Services Data will be destroyed and removed from all servers according to terms set forth in your Service Agreement.
Business Transfers
In the event that all or a portion of Paytec or any other Paytec Company (or the assets of one of those entities), is bought or sold, Business Information will likely be included among the transferred business assets, but such information remains subject to this Privacy Policy or a Privacy Policy substantially similar to this privacy Policy.
How Paytec Protects Your Privacy Internally
We want your Business Information to remain as secure as reasonably possible. We combine industry-standard technical safeguards with a code of conduct for those employees who are permitted to access our customers’ Business Information. When you purchase a product or service online, we use SSL encryption to encrypt your bank account information before it is sent to us in order to ensure the integrity and privacy of the bank account information that you provide to us via the Internet.
Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, hosted Services Data is submitted via SSL encryption and stored on a server equipped with industry standard firewalls.
Hosted data may include personally identifiable information and other information that belongs to our customers’ own customers, website visitors, or other users. We will not review, share, distribute, or reference any such Customer Data except as provided in the service or license agreement, or as may be required by law. Individual records of Customer Data may be viewed or accessed by authorized Paytec employees, agents or independent contractors only for the purpose of resolving a problem, support issues, or suspected violation of the service or license agreement, or as may be required by law. Paytec policy requires that both employees and consultants execute a confidentiality agreement before working for and with Paytec. Those employees that violate our Privacy Policy are subject to disciplinary action, up to and including termination.
Despite these security measures, we do not represent or warrant that Business Information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.
Your Privacy Choices
Occasionally, a Paytec business unit may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates. You may opt out of receiving these communications as indicated below. However, please note that any election not to receive future communications applies only to promotional messages of the particular Paytec business unit and you may receive promotional messages from other Paytec business units until you make an opt out request with that business unit as indicated below. Additionally, we may still send you relationship or transactional messages in order to notify you of important product issues and updates, such as compliance-related matters, for the renewal of existing subscription services, to resolve specific questions or requests made by you via phone, email, or the Web and in response to any activity completed on any of the Sites, including but not limited to, registration, ordering, and requests for information.
Paytec Email Promotions
Each email we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional emails from the Paytec business unit that sent you the email promotion. If you choose to opt out of receiving promotional email communications from any Paytec business unit, we may still periodically communicate with you via mail and telephone. Please allow 10 business days to be removed from the promotional email list of a Paytec business unit.
Third-Party Email Promotions
If you access and/or use any of the other Paytec Companies’ services or our Partner’s services from a link on the Sites, a Paytec /Partner co-branded site or by any other means, any information you reveal in connection with such service is submitted to that other Paytec Company or to our Partner and is not subject to this Privacy Policy. You should consult the privacy policy of any other Paytec Company, Partner, or third-party site with respect to its treatment of any information that you may reveal in connection with such service.
Correcting or Updating Your Business Information and Contacting Paytec
You can always update the Business Information that you have provided to us and/or change your preferences with respect to marketing contacts from us by contacting the Paytec business unit to which you provided your preferences. Please note that it may take up to 4 weeks to be removed from the Paytec business unit’s mail lists and 10 days to be removed from email and phone lists.
Linked Sites
The Sites may contain links to third-party websites and resources (collectively, “Linked Sites”). These Linked Sites are provided solely as a convenience to you and not as an endorsement by us of the content on such Linked Sites. We make no representations or warranties regarding the correctness, accuracy, performance, or quality of any content, software, service, or application found at any Linked Site. We are not responsible for the availability of the Linked Sites or the content or activities of such sites. If you decide to access any Linked Site, you do so at your own risk. Your use of any Linked Site is subject to the policies, terms of use, and privacy policies of such Linked Site, if any.
Consent to Transfer
Users who submit Business Information to us via the Sites should be aware that the information they submit will be transferred to our servers located in South Africa, Ireland and The Netherlands. Your submission of Business Information to us constitutes your consent to this transfer. Although we will collect and use your Business Information only as stated in this Privacy Policy, laws generally applicable to the protection of personal data in South Africa, Ireland and The Netherlands may not be as stringent as those in some users’ home jurisdictions.
Changes to this Privacy Policy
We may change this Privacy Policy at any time by posting the then current policy to the Sites. Your use of the Sites constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy.